Terms of Use – Contact us

This Terms of Use pertains to Boehringer Ingelheim (Canada) Ltd./Ltée. and Boehringer Ingelheim Animal Health Canada Inc. (Also referred to as “we” or “our”). By using this website, you agree to these Terms of Use. If you do not agree, do not use this website.

This website is intended for Canadian residents only. The site provides selected information available about a range of disease topics. Please be aware that information relating to the approval status and labels of approved products may vary from country to country, and the content on this site reflects the terms of marketing authorization in Canada. This information is not intended to be a substitute for the advice of a health care professional/veterinarian, or a recommendation for any particular treatment plan. It is important to rely on the advice of a health care professional/veterinarian who can apply clinical judgement/offer a veterinary treatment advice.

Summary of Our Collection, Use and Disclosure of your Personal Information

You are on a website that will collect, use or disclose personal information that you provide to us. An overview of how we collect, use and disclose your personal information is set out below. For additional details, please see our full Privacy Policy.

What Personal Information is Collected

Personal information means any information about an identifiable individual. The type of personal information that we collect from you include:

• Your name
• Your email address
• Your country

How is Your Personal Information Used

We will only collect, use, and disclose your personal information for specific purposes that are identified to you. We will not use your personal information for the purposes other than those identified and we will not keep your personal information for longer than is necessary to fulfill the purpose(s) of collection or as required by law. Personal information that is no longer required to fulfil an identified purpose will be erased, destroyed or made anonymous except as may be provided by law.

Below are the reasons we collect your personal information as it pertains to this particular terms of use:

• Notifying you of matters about which we are required by law to notify you (e.g. product recalls)
• Internal and external quality assurance/audits
• Complying with demands or requests made by regulators, governments, courts or law enforcement authorities
• Answering your questions and requests for services, and for soliciting your feedback
• Maintaining a record of medical inquiries, product complaints, adverse events, or requests for information relating to our products and services, and reporting this information to the appropriate regulatory body, related company or those who we are required by law to notify, or whom it would be prudent to notify
• Sending requested materials to Healthcare Professionals/Veterinarians and associated clinics

Consent & How to Withdraw your Consent

Whenever you submit personal information to us, you consent to the collection, use and disclosure of that information in accordance with our Privacy Policy. If you do not agree to the collection, use or disclosure of your personal information, please do not submit your personal information.

In some cases, we may automatically collect your personal information when you use website. For example, your IP address or cookies contain information that could make you identifiable. In such a case, your use of our website means that you have provided your implied consent to the collection of that personal information.

How is Your Personal Information Shared

The personal data and uses specified under sections “What Personal Information is Collected” and “How your Personal Information is Used” may be shared with the following third-party companies: Boehringer Ingelheim (Canada) Ltd. related companies and data may be transferred outside of Canada.

All third parties inside or outside of Canada that we have engaged to provide us with services have appropriate safeguards in place to protect your personal information. Consult their websites for further information. Third parties may change over time and a current list of third party companies is available to you upon request by contacting zrburchiefprivacyofficer@boehringer-ingelheim.com referencing these Terms of Use and detailing in what context your personal information was provided. It must be understood that we may not be able to provide certain services without the information collected.

Risk of Harm and other consequences

Should there be a privacy breach relating to the personal information that you provided to us, we will make an assessment of whether this breach creates a real risk of significant harm to you. If so, we will notify you and suggest steps to take to reduce to the risk of harm, if possible.

How Do You Access and Update Your Personal Information

You can access, correct and delete your personal information by emailing us at zrburchiefprivacyofficer@boehringer-ingelheim.com or by referring to the “Contact Us” section of our Privacy Policy. Please reference these Terms of Use and detail in what context your personal information was provided.

How is Your Personal Information Protected

Boehringer Ingelheim (Canada) Ltd./Ltée. / Boehringer Ingelheim Animal Health Canada Inc. uses a variety of measures to protect the personal information it collects, including physical, organizational and technological measures. Any personal information will be treated by Boehringer Ingelheim (Canada) Ltd./Ltée. / Boehringer Ingelheim Animal Health Canada Inc. in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws. No data transmission over the internet or data storage system can be guaranteed as 100% secure. Any transmission is at your own risk.

Cookies & Other Device Identifiers

This site uses cookies and other device identifiers such as web beacons or graphic tags to improve your browsing experience. By using this site without changing your browser settings, you agree to the use of cookies or other device identifiers. For more information on our use of cookies and other device identifiers and how to manage them, please see the “Managing Cookies” section in our Privacy Policy.

Changes to Our Privacy Policy

We reserve the right to change our Privacy Policy at any time. Please refer to the “Last Updated” legend of our Privacy Policy to see the latest changes.

Adverse Event Reporting (HUMAN PHARMA)

Please report any adverse events associated with Boehringer Ingelheim (Canada) Ltd./Ltée products to Pharmacovigilance by calling 1-800-263-5103 Ext 87233 (U-SAFE). 

Adverse Event Reporting (ANIMAL HEALTH)

Please report any suspected adverse events associated with Boehringer Ingelheim Animal Health Canada Inc. veterinary products to: 

Telephone Number:   1-877-565-5501
Telefax Number:         1-888-550-5395
Email Address:            vetpv@boehringer-ingelheim.com

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