Leadership insights about our focus on patient centricity

At our family-owned company, patients are at the heart of all that we do. The more we know about patients’ experiences and perspectives, the more we can help address their unmet medical needs and develop breakthrough treatments that transform lives.

Being patient centric is also a part of our culture and commitment to the communities we serve. Read this Medicine Maker article by Keri Yale, our head of patient centricity and engagement, as she shares our patient-centric approach.

She writes, "To ensure patient centricity isn’t just a buzzword, it should be a way of thinking and acting with authenticity. It should sit at the core of everything we do." She also highlights why incorporating the patient experience into our work is so important, including:

• When patients are active in directing their health care, they are better able to make the right decisions and seek better options.
• When we listen to patients and take action in developing solutions, we can provide even greater value. 
• The 21st Century Cures Act propelled the field of patient experience data forward. To keep the momentum going, we continue to gain patient insights from the very beginning of the drug development process to understand our patients’ needs. 
• We are on the right path with patient centricity plans, a robust patient ambassador program, and sharing patient stories to amplify the impact of their diverse experiences. However, we must continue to innovate to truly keep patients at the center of our work.

"A more patient-centric mindset in an organization doesn't happen overnight. It takes activities. It takes people. It takes a change in thinking," said Yale. 

Are you interested in working for a patient-centric company? Discover career opportunities at our company.